よくある質問
Regarding your order
Step 1: Add to Cart
On the product detail page, select the size and color, then click the "Add to Cart" button to add the item to your shopping cart.
Step 2: Check Your Cart
If you wish to change the quantity of an item, please adjust the quantity within the shopping cart screen.
To remove an item, click "Delete" within the shopping cart screen.
While you continue shopping, you can return to the cart screen at any time by clicking "Cart" in the upper right corner of the screen.
Step 3: Proceed to Checkout
When you are ready to purchase your items, click "Proceed to Checkout."
* Regarding items disappearing from your cart
Millet (Millet) Official Online Store's shopping cart system does not complete your purchase until your order is confirmed.
Please note that items in your shopping cart are not reserved in this case.
Additionally, if a certain period of time passes after adding an item to your cart, the item will disappear from the cart.
* Inactivity period: This refers to situations such as "not navigating between pages," "internet connection being interrupted," or "closing the browser."
Step 1: Orderer Information
Please enter your address and other details.
If you have already registered your address and other details in your membership information, there is no need to enter them.
If there are any changes to your membership information, please update them from My Page.
Step 2: Shipping Address Information
If you wish to send to your registered address, please select it from the "Shipping Address" field.
If you wish to specify a new shipping address, please enter the name, address, and other details.
Step 3: Select Delivery Date and Payment Method
If you wish to specify a delivery date and time for your order, please select your preferred date and time slot.
Also, please select your payment method.
You can choose from credit card, cash on delivery (cash and credit card), convenience store payment (prepayment), PayPay, d払い, Rakuten Pay, Paidy Postpaid, auPAY, Shop Pay, Apple Pay, and Google Pay.
Shipping fee is 660 yen (tax included) per order. Free shipping for orders totaling 16,500 yen (tax included) or more.
Step 4: Confirm Order Details
Please make a final confirmation of your order details.
To complete your order, please click "Pay Now" or "Complete Order".
If there are any changes to your order details, please go back to the previous page and make the changes.
You can use various coupons at the Millet official online store.
Please check how to use them and the precautions before enjoying your shopping.
How to check your coupons
Available coupons will be displayed in the payment amount field on the order process screen.
How to use your coupons
1. Proceed to order process
Add items to your cart and proceed to the "Order Process" screen.
2. Apply coupon
[For automatically applied coupons]
Coupons will be applied automatically. Please check if it is displayed in the payment amount field on the order process screen.
If you have multiple coupons, the coupon with the highest discount rate will be automatically applied.
[For code-input coupons]
Enter the code you wish to use in the "Coupon Code" input field and press the "Apply" button.
After applying, the coupon details will be displayed.
3. Confirm order details
Please check if the coupon discount is reflected in the "Payment Amount".
If there are no issues with the details, please confirm your order.
If you cannot use a coupon
Coupons cannot be used in the following cases:
・If the entered coupon code is incorrect or has expired
・If the maximum number of uses has been reached
・If the order contents do not meet the coupon's application conditions
・If you are using coupons that cannot be combined
Precautions when using coupons
・If you confirm your order without using a coupon, it cannot be applied later or have a discount added.
・If you cancel all orders for which a coupon was used, the coupon will revert to an unused state.
*It may take some time for this to be reflected.
・Coupons issued on the online store are exclusive to the Millet official online store. They cannot be used in physical stores.
・Coupons are not applicable to some optional charges such as gift wrapping fees and shipping fees.
We will proceed with the shipping of your order in due course.
Once your order has been confirmed, we cannot accept requests for changes to the order content (order cancellation, addition/cancellation/quantity change of ordered products, change of color/size, addition of coupons, addition of point usage, change of payment method, etc.).
If you wish to cancel, please apply using the link below.
Click here to apply for cancellation
*Pre-shipment cancellations may not be accepted depending on the timing. In such cases, please apply for a return or exchange after receiving the item.
*Returns and exchanges are subject to certain conditions. Please check below.
For registered members who logged in and completed their payment
・If you have received the "Membership Registration Complete" email but not the "Order Complete" email, your order may not have been placed successfully. Please check your "Order History" in "My Page."
・If there is an order history, please check your spam folder for the "Order Complete Email."
・If you have not received the "Membership Registration Complete" email either, there may be an error in the email address you provided during registration.
Please contact us via the inquiry form, providing your name, phone number, and order details.
For guests or customers who completed payment without logging in
・Please check your spam folder.
・If you have set email reception restrictions, please configure your settings to receive emails from the domain: millet.jp.
If none of the above apply, there may be an error in the email address you provided.
Please contact us via the inquiry form, providing your name, phone number, and order details.
For security purposes, your shopping cart information will be automatically deleted after a certain period of time.
In such cases, please restart the order process from the beginning.
Please note that adding items to your "cart" does not constitute a completed order.
Inventory will be secured and orders will be finalized in the order of customers who have "confirmed their order."
Additionally, for unavoidable reasons, we may cancel your order.
1. If another customer purchases the item while you are completing your purchase, and the item goes out of stock.
2. If your order payment could not be processed by the payment company.
3. If the shipping address for your order falls under any of the following categories:
- P.O. boxes
- Accommodation facilities such as hotels and inns, public facilities, airports, ports
- Addresses of service companies that forward products overseas
- Any other location that our company reasonably determines as unable to identify your whereabouts
4. If, after dispatch, you are unable to receive the product due to absence or other reasons within the delivery company's storage period (approximately 7 days), and the product is returned to us by the delivery company.
5. If your order information is erroneously sent as a duplicate.
6. If your order is canceled, Millet Official Online Store / Customer Service will contact you.
Our gift wrapping service is a paid service (330 yen including tax) where we wrap your ordered items in our original wrapping materials. Please check the instructions and precautions before enjoying your shopping experience.
How to Use Gift Wrapping
1. Add the desired items to your cart and proceed to the "Order Procedure" screen.
2. Under "Gift Wrapping," click "Select" and choose "Yes."
3. On the order confirmation screen, confirm that "Gift Wrapping" has been added to the payment amount and finalize your order.
Precautions for Using Gift Wrapping
・Items with gift wrapping cannot be returned or exchanged.
・We will remove the price tag from the product and include a delivery slip without any price information.
・One gift wrap per order. If you wish to have individual items wrapped, please place separate orders.
・If multiple items are ordered and do not fit in one bag, we will wrap them in multiple bags.
・Gift wrapping is not available for products marked with "※This product is not eligible for gift wrapping."
Point Granting
Points are granted at 1% of the "total product amount (excluding tax)," excluding shipping and handling fees.
The point multiplier may change due to campaigns, etc.
The product amount after discounts such as coupons and points will be subject to point calculation.
Points will be granted 14 days after the product purchase.
For points granted through other campaigns or benefits, please check My Page (Profile) as the terms may differ from regular point granting.
Point Usage
Points can be used at the time of order, with 1 point equivalent to 1 yen.
If you forget to use your points on an order, you will need to cancel the order once and then place the order again.
Click here for cancellation information
Point Expiration Date and Forfeiture
The expiration date varies depending on the content of the granted points, so please check the details of the expiration date on My Page (Profile).
Points will expire if their validity period has passed.
For points with different expiration dates, such as those from certain campaigns, please check the expiration date in your point history on My Page (Profile).
If You Cancel or Return an Ordered Product
If you cancel or return an ordered product, any points used will be refunded.
About your order delivery
Your order will be delivered by Yamato Transport.
[Standard Items]
Orders confirmed by 1 PM on weekdays and by 9:30 AM on weekends and holidays (excluding New Year's) will be shipped on the same day.
Cases where same-day shipping is not possible:
・When we need to confirm your order details.
・Other cases where shipping schedules may change due to inventory counts, etc., will be announced on the website.
[If you are not home, etc.]
If you are not home when your product is delivered, you will be notified by a "Missed Delivery Notice" from the delivery company.
Please promptly request redelivery using the contact information provided.
If you do not contact the delivery company or fail to receive the product, it will be stored by the delivery company for a certain period (around 7 days) and then returned to us.
In such cases, your order will generally be canceled. Please be aware of this.
Please note that if returns due to refusal to accept delivery or prolonged absence become frequent for reasons attributable to the customer, we may not be able to accept subsequent orders.
If you have a preferred delivery date, you can generally specify a delivery date "8 days or more" after the order date. (Excluding New Year holidays)
Please enter your desired date and time on the delivery time selection screen.
Please note that we cannot guarantee delivery on a specific date, as delays may occur due to certain regions or traffic conditions. Thank you for your understanding.
If you wish to receive your order as soon as possible, please select "No preference".
We will ship it at the earliest possible date.
If the person placing the order is different from the recipient, please open the "Shipping Address" field during the order process, click "︙" in the upper right, then click "Edit" to enter the recipient's address, name, and phone number.
Products are usually delivered with a tag displaying the price.
Please note that this tag is required for size exchanges and returns.
If you request gift wrapping, the price tag will be removed from the product, and the item will be shipped with a delivery slip that does not include pricing information.
【Please Note】
Once an order is confirmed, we cannot change the shipping address.
After shipment, please contact the delivery company directly to change the "shipping address" or "delivery date."
*You can find the tracking number in "Order History (Online Store)" on your My Page or in the "Shipping Confirmation Email."
Deliveries are limited to destinations within Japan only.
Please note that we do not ship internationally.
Furthermore, we do not ship to various forwarding/receiving agent services, such as international forwarding services or PO box services. If such a destination is specified, the order will be canceled.
Returns & Exchanges
If the product you received is defective or different from what you ordered, please contact us using the method below within 8 days of product arrival.
【Contact Information】
Please contact Customer Service.
■Inquiry Form
【Important Notes】
・We will bear the shipping costs for returns.
・Please arrange for the return shipment within 7 days after we provide you with return instructions. Please note that if you exceed this deadline, we may not be able to accept your return or exchange.
・If, as a result of inspection, the defect you reported cannot be confirmed, we regret to inform you that the item will be returned to you as is.
We appreciate your understanding.
We do not accept exchanges due to customer convenience (e.g., wrong size, different color image). Please return the item once and place a new order (repurchase).
Please contact us within 8 days of product arrival using the application form.
Returns will be refused if any of the following conditions apply (i.e., if the item is not in its original condition):
・Sale items, outlet items
・Items purchased from stores other than the official Millet online store
・If you did not contact us within 8 days of product arrival or returned the item without prior notice
・If the tag attached to the product has been cut off or lost (with some exceptions)
・If there is any evidence of use (e.g., dirt, wrinkles, scuffs)
・If there are odors such as tobacco or perfume
・If a part of the product or accessories are missing
・If the delivery note is not included
・If the customer has caused damage or dirt to the product or its outer box
・If the outer packaging or package is damaged or missing
・Underwear (Drynamic series) / Tights
・If gift wrapping was selected
[Notes]
・We do not accept exchanges due to customer convenience (e.g., wrong size, different color image). Please return the item once and place a new order (repurchase).
・The shipping cost for returns due to customer convenience will be borne by the customer.
・Please arrange for return shipping within 7 days after applying for a return. Please note that if the deadline is exceeded, we may not be able to accept the return.
・Creases may occur due to storage in the warehouse or during delivery, but this does not affect the product, so returns will generally not be accepted.
Regarding Payment
The following payment methods are available:
Credit Card Payment
Credit Cards: VISA, MasterCard, JCB, DinersClub, American Express
Payment frequency: Lump sum only
*Please note that installment payments and bonus payments are not accepted.
*Credit cards issued overseas cannot be used.
*Please note that if the total product amount is high, we may contact you for identity verification.
*This site uses 3D Secure (identity verification service). If you are prompted to enter a one-time password or similar during identity verification, please proceed as instructed on the screen.
PayPay
〇 Payment methods
・Pay from your charged PayPay balance
・Pay from your registered credit card
〇 Usage limit
Maximum 2 million yen
*Varies depending on the payment method and usage period.
Please check the following for details on payment methods and usage limits:
https://paypay.ne.jp/guide/
Rakuten Pay
This service allows you to easily pay on online sites other than Rakuten using the credit card information registered with your Rakuten ID, and you can also earn and use points.
*Rakuten points are only earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.
Please check the Rakuten Pay website for more details.
https://checkout.rakuten.co.jp/?scid=wi_pay_top_index#howto
auPAY
This is a payment service that is easy, convenient, and economical.
You can use and accumulate Ponta points!
Please check the auPAY website for more details.
https://aupay.wallet.auone.jp/guide/
Paidy Post-Payment
Registration is complete simply by entering your name, email address, and mobile phone number on the payment screen. You can enjoy shopping immediately with post-payment. (SMS authentication is performed during registration)
Payment can be made at convenience stores, by bank transfer, or by direct debit (no credit card required)
Billing notifications will be delivered by email and SMS between the 1st and 3rd of the following month. All purchases for the month are paid once the following month. (It is possible to change to 3-installment post-payment with no installment fee by verifying your identity with the Paidy app)
Please check the Paidy website for more details.
*The use of Paidy Plus requires an application and subsequent screening, and depending on the results, some services such as 3- and 6-installment post-payments and Paidy Card may not be available.
https://paidy.com/payments/
d Payment
Earn d points according to the payment amount! Use them! This is a simple, convenient, and economical service from Docomo.
Convenient phone bill combined payment and credit card payment are also available, so even non-Docomo users can use it.
Please check the NTT Docomo website for more details.
https://service.smt.docomo.ne.jp/keitai_payment/guide/
Cash on Delivery (Cash/Credit Card)
Cash on Delivery Fee
Less than 10,000 yen — 330 yen (tax included)
Less than 30,000 yen — 440 yen (tax included)
Less than 100,000 yen — 660 yen (tax included)
Less than 300,000 yen — 1,100 yen (tax included)
*Please note that cash on delivery cannot be used if the total order amount is 300,000 yen (tax included) or more.
Shop Pay
This is a payment service provided by Shopify. You can securely save your credit card and shipping information, allowing for smooth payment without the hassle of re-entering information for future purchases. Please check the Shop Pay website for more details.
Apple Pay
This is a payment service provided by Apple. You can make smooth payments without entering card information by using credit cards registered on your iPhone or Apple Watch. Please check the Apple Pay website for more details.
Google Pay
This is a payment service provided by Google. You can make smooth payments without entering card information by using credit cards registered on your Android smartphone. Please check the Google Pay website for more details.
Convenience Store Payment
This is a payment method that allows you to pay at convenience stores nationwide. After completing your order, you can pay at a convenience store using the issued payment number. Please check the order procedure screen for more details.
Your order will be delivered by Yamato Transport.
Shipping Fees (Tax Included)
Delivery Service
Nationwide (excluding Okinawa Prefecture) - 660 yen (tax included) / Okinawa Prefecture - 1,320 yen (tax included)
For orders totaling 16,500 yen (tax included) or more, shipping is free. (Excluding Okinawa)
Cash on Delivery Fees
Less than 10,000 yen — 330 yen (tax included)
Less than 30,000 yen — 440 yen (tax included)
Less than 100,000 yen — 660 yen (tax included)
Less than 300,000 yen — 1,100 yen (tax included)
Please note: Cash on delivery is not available for orders totaling 300,000 yen (tax included) or more.
Due to our shipping system, receipts are not included with shipments.
Please issue your receipt using the receipt issuance function of this Millet official online store.
Once all items in your order have been shipped, you can download the receipt from the URL provided in the "Shipping Complete / Receipt Issuance Notification" email.
Please note that the recipient name on the receipt will be the name of the person who placed the order.
If you used one of the payment methods listed below, please refer to the respective sections.
・For cash on delivery orders, the delivery slip from the shipping company will serve as your receipt.
・For orders paid with Paidy Post-payment, the receipt you receive at the convenience store or bank when you make your payment will serve as your receipt.
If you do not receive the "Shipping Complete / Receipt Issuance Notification" email:
・Please check your spam or junk mail folder.
・If you have email reception restrictions set, please configure your settings to receive emails from the domain: millet.jp.
・If the issue is still not resolved, there may be an error in the email address you provided. We apologize for the inconvenience, but please contact us again.
Regarding the product
At the official Millet online store, we provide email notifications for new arrivals and restocked items that have sold out.
By selecting "Notify me when restocked" on the product detail page and entering your email address, you will receive an email notification when the item becomes available.
Please note that restock notification emails do not guarantee inventory availability.
Additionally, the inventory status of our directly managed stores can be checked from the product page (only for items in stock).
For inventory status at other retailers, please contact your nearest store.
Please check the Repair Consultation/Application page and apply.
Millet products that develop defects due to material or manufacturing flaws will be repaired or replaced with an equivalent product free of charge within two years of purchase.
Please contact our customer service department using the inquiry form below, attaching images of your receipt, invoice, delivery note, or any other document that confirms the purchase of the damaged product.
Please note that repairs may be subject to a fee or refused in the following cases:
・If the warranty period has expired, or if the purchase date cannot be specified.
・Damage caused by natural disasters, such as falling rocks.
・Damage resulting from the user modifying or altering the structure or function of the product.
・Damage due to negligence in use.
・Damage resulting from misuse of the product for purposes other than its intended use.
・Damage due to age-related deterioration.
・If repair is deemed inappropriate due to the product's function or design.
・Damage due to improper handling, normal wear and tear, or misuse of the product.
・Products purchased outside of Japan.
・Products purchased as used items, such as through flea markets or auctions.
*While we take great care to ensure durability, the quality of our products is not guaranteed to last forever. Thank you for your understanding.
*Please note that we cannot compensate for incidental damages caused by product defects.
Millet Mountain Group Japan Customer Service
■Inquiries via Inquiry Form (replies via email)
We typically respond within 2 business days.
■Inquiries by phone
050-3198-9161
Business hours: 10:00 AM - 1:00 PM, 2:00 PM - 5:00 PM
(Excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and company-designated holidays)
For products purchased through the official Millet online store, the product tag (hangtag) may show the old price before the change. However, please note that the price displayed on the website and the price listed on the delivery slip included with your order are the correct prices.
Additionally, for some products, the selling price may differ between the official Millet online store, the Millet Store, the Millet Outlet Store, and the Millet Factory Store.
New applications for the "proteger" extended warranty service are no longer being accepted.
Please note that warranties for customers who have already subscribed to an extended warranty remain valid. To make a warranty claim, please use the page below.
To apply for an extended warranty, click here.
https://customer.helloproteger.com/
Please have your warranty number issued by proteger ready and proceed via the URL above.
*Extended warranties already subscribed to can be used until the end of the contract period.
Click here for the Terms of Service for the proteger extended warranty service (damage and malfunction).
Click here for the Terms of Service for the proteger extended warranty service (natural malfunction).
Click here to log in to your proteger My Page.
Login and Member Information
If you wish to change your membership information, please follow the procedure below.
1. Log in to "My Page" and go to the "Profile" page.
2. Edit the relevant sections and click "Save" to complete the changes.
Note: Your date of birth cannot be changed after registration.
If you wish to withdraw (delete your membership information), please follow the steps below.
On the inquiry page, select "Stores, Others" from the pull-down menu, fill in the required fields, and state your request for withdrawal in the "Subject" and "Inquiry Details" sections, then submit your inquiry (by clicking the "Send" button).
Please log in using your registered email address and a one-time password.
■ If you don't know your email address:
Please contact us via the inquiry form.
■ About one-time passwords:
A one-time password will be issued to your registered email address or phone number (SMS) each time. Please enter it to log in.
About Membership Registration
Newsletter Registration
Subscribe to our newsletter to receive the latest news, including member benefits, new product releases, event information, and sales announcements.
You can also register for the newsletter when you sign up for an account. Click here to register for an account.
Unsubscribing from the Newsletter
If you have already registered an account with the official Millet online store, simply log in to My Page (Profile), uncheck the "Email" option under Marketing Settings, and click "Unsubscribe" to complete the process.
About your operating environment
We recommend using this site in the following environments.
[Recommended Environment]
To ensure optimal performance, please use the latest versions of the following browsers:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari (macOS / iOS)
*Internet Explorer is not supported.
*Please enable JavaScript and cookies in your browser.
*For smartphones, we recommend the latest versions of iOS (Safari) and Android (Chrome).
Contact Us
Millet Mountain Group Japan Customer Service
■Inquiries via Inquiry Form (replies by email)
We usually respond within 2 business days.
■Inquiries by phone
050-3198-9161
Business hours: 10:00 - 13:00, 14:00 - 17:00
(Excluding Saturdays, Sundays, national holidays, New Year holidays, and company-designated holidays)
※Requests regarding inquiries about repairs and parts
・Please provide the product number, color, and size if known.
・Please attach several photos of the repair area and the entire product, clearly showing the desired repair location.
・Please note that it may take approximately 5 business days for a response as our repair specialist will confirm the details.
・Receipt confirmation for repair submissions, and shipping of repaired items and parts are only available on Mondays and Fridays. Acceptance of submissions is during the same business hours as above.
