Terms of service

This website is operated by Millet Mountain Group Japan Co., Ltd. (the “Company,” “we,” “us,” or “our”). Before using this website and any applications operated by us (collectively, the “Site”), please read the following Terms of Use and use the Site only if you agree to these terms. By using the Site, including downloading or installing any application, you will be deemed to have agreed to these Terms.

Copyright

All rights relating to the content published on the Site are owned by or licensed to the Company.
Except for the services provided through the Site, you may not download, reproduce, modify, rent, lease, transmit, display, or otherwise use any logos, designs, products, articles, photographs, illustrations, or other materials on the Site without our prior consent. The sale or paid distribution of any materials on the Site, including the aforementioned logos and designs, without our prior consent is also prohibited by law.

Links

Third-party websites that link to or from the Site are independently managed by such third parties at their own responsibility and are not under our control. Accordingly, we assume no responsibility for any software, advertisements, products, services, or other content made available on third-party websites. We also assume no liability for any loss or damage arising in connection with such websites.

Trademarks

All trademarks and service marks appearing on the Site are owned by the Company or its affiliates, or are used under license or other legitimate authority. Unauthorized use of such trademarks and service marks is prohibited. The sale or paid distribution of trademarks and service marks appearing on the Site without our prior consent is also prohibited by law.

Cookies

Certain pages of the Site use technology known as “Cookies” to make shopping and use of the Site more convenient when customers access the Site. Cookies are an industry-standard technology that enables a web server to identify a customer’s computer. Cookies used on the Site can identify a customer’s computer, but cannot identify the customer personally unless the customer enters Personal Information.
Depending on the browser you use, you may be able to disable Cookies by changing your browser settings. However, doing so may prevent you from using all or part of the services available on the Site.

Disclaimer

The Company assumes no responsibility for any problems, losses, or damages arising from information published on the Site or from use of the Site.
Regardless of the reason, cause, nature, or consequence of any loss or damage, the Company shall not be liable for any of the following:

  1. Any loss or damage arising from inaccuracies, errors, omissions, or leakage of information provided on the Site, or from accessing or failing to access the Site, including damage caused by computer viruses or similar threats.
  2. Any loss or damage arising from the interruption or suspension of operation of the Site.
  3. Any loss or damage arising as a result of information provided on the Site being altered due to unauthorized access by a third party.
  4. Prices, specifications, release dates, and other details of products published on the Site may be changed without prior notice.
  5. The Company may change information on the Site or suspend or discontinue operation of the Site without prior notice.

The Company also assumes no responsibility for the content of any other website linked to the Site or for any matters arising on such linked websites.

Prohibited Conduct

When using the Site, users must not engage in any of the following activities:

  1. Acts that infringe or may infringe the property, privacy, or other rights of the Company or any third party.
  2. Acts that cause or may cause disadvantage or damage to the Company or any third party.
  3. Acts that violate or may violate public order and morals.
  4. Criminal acts, acts connected with criminal activity, or acts that may fall within either category.
  5. Making false declarations or notifications, including registering another person’s email address.
  6. Acts conducted for commercial or profit-making purposes, or acts undertaken in preparation for such activities.
  7. Acts that damage the reputation or credibility of the Company or any third party.
  8. Using or providing harmful programs such as computer viruses, or acts that may result in such use or provision.
  9. Acts that violate or may violate any applicable laws, regulations, or ordinances.
  10. Any other acts that the Company deems inappropriate.

Governing Law and Jurisdiction

Use of the Site and the interpretation and application of these Terms of Use shall be governed by the laws of Japan.
Unless otherwise specifically provided, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance over all disputes arising in connection with use of the Site.

Membership Terms

Article 1 (Application of These Terms)

Persons registered as “members” (the “Members”) on the website “Millet Official Online Store” and applications operated by Millet Mountain Group Japan Co., Ltd. (collectively, the “Site”) may use various services provided exclusively to Members by the Company (the “Services”) in accordance with these Membership Terms (the “Terms”).
By registering as a member on the Site, a Member will be deemed to have agreed to these Terms.

Article 2 (Definition of Members)

  1. A “Member” means a person who agrees to these Terms and completes membership registration on the Site in accordance with the procedures prescribed by the Company.
  2. A person wishing to register as a Member must apply for membership registration in accordance with the procedures specified on the Site.
  3. However, the Company may cancel a membership registration if any of the following applies:
    1. The applicant provides false information.
    2. The Company otherwise determines that the applicant is unsuitable for membership.
  4. Members are responsible for managing and safeguarding the email address and password set when membership registration is completed.
  5. If there is any change to a Member’s name, address, telephone number, email address, or any other information registered with the Company (collectively, “Member-Provided Information”), the Member must promptly update such information. If the Company suffers any loss or damage due to a delay in updating Member-Provided Information, the Member shall compensate the Company for such loss or damage. Membership on the Site is personal to the Member and may not be inherited or transferred. When the Company becomes aware of a Member’s death, the Company will deem that a request for membership cancellation has been submitted and will terminate the Member’s membership.

Article 3 (Compliance with These Terms)

When using the Services, Members shall agree to and comply with these Terms and all other rules relating to the Services, including the Privacy Policy (collectively, the “Related Rules”), and shall use the Site in accordance with these Terms and the Related Rules.

Article 4 (Contents, Rules, and Availability of the Services)

  1. The Company shall provide the Services to Members free of charge.
  2. As a general rule, the Services will be available 24 hours a day, 365 days a year (366 days in a leap year).
  3. The Company shall publish these Terms, details of the Services, and the Related Rules on pages of the Site that provide information about the Services.

Article 5 (Changes to or Suspension of the Services)

If the Company determines that it is necessary, the Company may change, suspend, or discontinue the Services at any time without prior notice to Members and shall not be liable for any loss or damage incurred by Members as a result. The same shall apply to any loss or damage incurred by a Member as a result of suspension of use imposed by the Company pursuant to these Terms or the Related Rules.

Article 6 (Use of the Services)

  1. The Services are provided for access and use within Japan. Other conditions shall be separately specified by the Company.
  2. If a Member causes inconvenience or damage to the Company or another Member in connection with use of the Site, or if a dispute arises between the Member and another Member or a third party, the Member shall resolve the relevant issue, damage, or dispute at the Member’s own expense and responsibility. If the Company suffers any loss or damage in connection with such dispute, the Member shall compensate the Company for such loss or damage.

Article 7 (Prohibition on Assignment of Rights)

Members may not assign their right to use the Services to any third party.

Article 8 (Deletion and Loss of Member-Provided Information)

  1. If Member-Provided Information falls under any of the following, the Company may delete such information at its discretion without notifying the Member. In such case, the Company shall have no obligation to disclose the reason for deletion. If the Company suffers any loss or damage as a result, the Member shall compensate the Company for such loss or damage.
    1. If the Member-Provided Information falls under any of the prohibited acts set forth in Article 10.
    2. If promotional materials or other communications sent based on the Member-Provided Information cannot be delivered or dispatched due to non-delivery.
    3. If the Company otherwise determines that the information is unnecessary.
  2. The Company shall implement necessary and appropriate security measures for Member-Provided Information. However, the Company shall not be liable for loss of such information caused by force majeure or other circumstances not attributable to the Company.

Article 9 (Copyright and Other Rights)

Copyright in the information, photographs, illustrations, text, images, and other content on the Site belongs to the Company, content providers, or other third parties. Reproduction, modification, redistribution, republication, downloading, display, posting, or transmission of all or any part of such content, in any form or by any means, without the prior consent of the copyright owner is prohibited.

Article 10 (Prohibited Conduct)

Members must not engage in any of the following activities when using the Services:

  1. Using information, copyrighted works, or other materials provided through the Services for purposes other than personal use, redistributing them to the public either within or outside a network, or otherwise infringing the copyrights of any third party.
  2. Defaming, slandering, or damaging the reputation of any third party.
  3. Infringing the property or privacy of any third party.
  4. Transmitting or uploading harmful computer programs or similar materials.
  5. Violating any applicable laws or regulations.
  6. Engaging in election campaigning or similar activities.
  7. Using the Services to publish information, documents, images, or other content contrary to public order and morals.
  8. When communicating through domestic or overseas networks, violating the rules of any network through which such communications pass.
  9. Using the Services for commercial purposes.
  10. Any other conduct that interferes with operation of the Services or that the Company deems inappropriate.

Article 11 (Purchase of Products)

  1. Members may purchase products using the Services.
  2. If a Member wishes to purchase a product, the Member shall place an order in accordance with the method prescribed by the Company. Upon receiving the Member’s order, the Company will send an “Order Confirmation Email” setting forth the order details. The sending of this “Order Confirmation Email” shall constitute the Member’s application to purchase the relevant product.
  3. A sales contract for the relevant product will be concluded between the Member and the Company when the Company sends the “Shipping Confirmation Email” after the “Order Confirmation Email.” However, if a Member purchases multiple products in a single order and any product is not listed in the “Shipping Confirmation Email,” no sales contract shall be deemed to have been concluded for that product.
  4. The “price” displayed on the Site is the selling price of the product on the Site. The Company makes every effort to display accurate product information. If an incorrect product price or price-related information is displayed on the Site, the price will be adjusted as follows:
    1. If the correct price of the product is lower than the price displayed on the Site, the Member will be charged the lower price.
    2. If the correct price of the product is higher than the price displayed on the Site, the Company may, at its discretion, contact the customer before shipment to confirm the correct price and request instructions on whether to proceed with shipment, or cancel the order and notify the customer accordingly.
  5. Delivery of products purchased through the Services is limited to addresses within Japan.
  6. Cancellation of an application under Paragraph 2 shall be governed by the Related Rules.

Article 12 (Payment)

  1. Payment methods available on the Site are credit card (Visa/Mastercard/JCB/AMEX/Diners/Discover), cash on delivery (cash or credit card), Amazon Pay, PayPay, d Payment, Rakuten Pay, Paidy (Buy Now, Pay Later), and au PAY.
  2. If a dispute arises between a Member and a credit card company, payment processing provider, or other party concerning fees or other payment obligations related to the Site, the dispute shall be resolved between the relevant parties.

Article 13 (Returns and Exchanges)

  1. If you wish to return a product, please contact Customer Service within 8 days of receiving the product and then return the product together with the required documents. Returns will not be accepted without prior notice.
  2. Returns are accepted only for products purchased through the Millet Official Online Store. Please note that we do not accept returns of products purchased from physical stores or department stores.
  3. Please use a parcel delivery service such as Yu-Pack, Yamato Transport, or Sagawa Express when returning products. Because delivery cannot be confirmed for ordinary mail, mail services, EXPACK, or similar methods, we cannot guarantee a refund if such methods are used.
  4. For returns made for reasons attributable to the customer, the original shipping fee and other fees are non-refundable. Customers are also responsible for return shipping costs.
  5. Returns will not be accepted if any of the following applies or if the product is no longer in its original condition:
    • ・Sale items or outlet items
    • ・Items purchased from stores other than the Millet Official Online Store
    • ・Items returned without prior notice where the customer did not contact us within 8 days of receiving the product
    • ・Items whose attached tags have been removed or lost (some exceptions may apply)
    • ・Items showing signs of use, including stains, wrinkles, scratches, or other signs of wear
    • ・Items with odors such as tobacco smoke or perfume
    • ・Items with missing parts or accessories
    • ・Items returned without the delivery note
    • ・Items or outer boxes damaged or stained by the customer
    • ・Items with damaged or incomplete outer packaging
    • ・Underwear (Drynamic Series)
  6. We do not accept exchanges due to customer preference, such as incorrect size selection or differences in color expectations. Please return the item first and place a new order for the desired item.

Article 14 (Disclaimer Regarding Products)

  1. Product images shown on the Site may differ from the actual products in color, size, or other appearance due to screen settings and photographic techniques.
  2. Except as otherwise specifically provided, the Company makes no warranty and assumes no liability regarding the quality, performance, compatibility with other products, defects, or other characteristics of products sold through the Services, or for any damage, loss, or disadvantage arising therefrom.

Article 15 (Cancellation of Sales Contracts)

The Company may cancel a sales contract even after sending a “Shipping Confirmation Email” for any of the following reasons:

  1. If false information is found in the Member’s Personal Information.
  2. If an order is placed for a product with an indefinite long-term restocking schedule or a discontinued product.
  3. If an order for a limited-edition or similar product exceeds the applicable quantity limit or available quantity.
  4. If the price displayed on the Site is clearly incorrect compared with the prevailing market price or other relevant standards.
  5. If, in the case of payment by credit card, the credit card company declines the transaction with the Company.
  6. If the Company otherwise determines that cancellation of the order is necessary.

Article 16 (Suspension or Interruption of the Services)

The Company may suspend all or part of the Site without prior notice to Members in any of the following circumstances:

  1. When performing scheduled or emergency maintenance of the Site, or when suspension is unavoidable due to construction or other work.
  2. When a Type I telecommunications carrier suspends telecommunications services.
  3. When provision of the Services becomes difficult due to force majeure such as natural disasters, power outages, war, or interference by third parties.
  4. When the Company otherwise determines that temporary suspension of the Site is necessary for operational or technical reasons.

Article 17 (Other Disclaimers)

The Company assumes no responsibility for the completeness, accuracy, reliability, usefulness, or other qualities of the Services or any information obtained by Members through the Site.

Article 18 (Indemnification)

If any dispute arises out of or in connection with a Member’s use of the Services, violation of these Terms or the Related Rules, or infringement of a third party’s rights by the Member, the Member shall resolve the dispute entirely at the Member’s own expense and responsibility.
If the Company incurs any costs or pays any damages or other compensation in connection with such dispute, the Member shall bear such costs, damages, or other amounts.

Article 19 (Changes to These Terms or Related Rules)

The Company may change these Terms or the Related Rules when it deems such changes necessary.
In such case, the details of the changes will be published in advance on the website or otherwise announced, and if a Member uses the Services on or after the effective date of the revision, the Member will be deemed to have accepted the revised terms.

Article 20 (Membership Cancellation)

Members may cancel their membership at any time in accordance with the procedures prescribed by the Company.
A Member’s membership will terminate when the Company receives the Member’s request for cancellation.

Article 21 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan. If litigation becomes necessary in connection with the Services, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Article 22 (Contact)

Please submit inquiries here. Please note that stores are unable to respond to questions regarding registration, requests, opinions concerning the Site, or similar inquiries.

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