Repair consultation/application

Please note that we cannot perform repairs in the following cases.

All underwear items
Gloves, shoes, sleeping bags
Alterations such as shortening length, sleeve length, or widening
Repair of peeled print logos
Peeling of membranes or coatings on waterproof wear, etc.
Peeling of seam-sealing tape, peeling of heat-sealed seams
Peeling of back coating on bags
Repair of aged fabric
Product modifications, such as changes not included in the original design
Items with blood stains or other substances due to accidents or injuries

We do not sell parts separately.
If parts need to be replaced, please request a repair.

Typically: 5 weeks or more
Depending on the nature of the work, it may be necessary to process it at an overseas factory.
*This may vary depending on the repair details, parts procurement, congestion, time of year, etc.

■ Repair Fees
After inspecting the item, our customer service team will send you an estimate by email.
Damage due to product use → Paid repair
Defects due to material or manufacturing (within 2 years of purchase) → Free repair

■ Shipping Costs
Regardless of whether repair is possible, round-trip shipping costs are the responsibility of the customer.
When sending your item: Prepaid
For return shipping: 880 yen (tax included) flat rate
(Billed via cash-on-delivery along with the repair fee)
*If repair is not possible or the repair is cancelled, the item will be returned cash-on-delivery.

■ Payment Method
Upon completion of repair, the item will be returned via Takkyubin Collect (cash-on-delivery).
Credit cards accepted
*Cards not in your name or cards issued overseas cannot be used.

Should a defect occur due to materials or manufacturing, we offer free repairs for two years from the date of purchase.
* This does not apply to products from secondary markets (auction sites, flea market apps, etc.).
* Proof of purchase history is required.

▼ Examples covered by free repair:
・Sewing defects
・Initial defects in parts
・Adhesion/bonding failures (excluding those due to age-related deterioration)

▼ Examples covered by paid repair:
・Tears
・Holes
・Age-related deterioration
・Damage due to snagging or external factors
View Warranty Policy

Only products sold by Millet Mountain Group Japan Co., Ltd. are eligible.
Please check the care label sewn into the product.

Repairs are intended to restore functionality, not to fully restore the original design.
Depending on the condition, similar parts or colors may be used.
Repairs may not be possible due to age-related deterioration or the availability of parts.
Requests for changes to custom specifications will not be accepted.

For items that can be laundered, please wash them beforehand.
For items that cannot be laundered, please clean and dry them.
Please send both items of a pair product (left and right).
Please empty pockets and bags (we are not responsible for lost items).
Please remove accessories such as stuff sacks.

STEP 1 (Customer)

Apply via the repair request form
・Please provide photos showing the damaged part and the product number.

STEP 2 (Customer Service)

After confirming the details, we will send an acceptance email.
・Reply within 3 business days

STEP 3 (Customer)

Ship the item for repair, with shipping paid by the sender.
Depending on the time of your repair request and the nature of the repair, it may take a considerable amount of time.
Please send the item for repair to the address specified in the email via Yamato Transport or Sagawa Express, with shipping paid by the sender.
Please fill in the necessary information on the [Repair Acceptance Form] attached to the reply email and send it along with the item for repair.

STEP 4 (Customer Service)

Inspect the item → Send a repair estimate by email.

STEP 5 (Customer)

Reply by email to accept or cancel the estimate.

STEP 6 (Customer Service)

Repair starts.

STEP 7

Repair completed → Return (cash on delivery)

STEP 8

Email notification of shipping completion.

STEP 9 (Customer)

Receive item
・For paid repairs, pay the repair fee + return shipping fee of 880 yen.

*In addition to the repair cost, you will be responsible for the round-trip shipping fee.
Please ship the item pre-paid, and we will charge you for the return shipping fee of 880 yen (including tax) along with the repair cost via cash-on-delivery upon delivery.

Q. Can I get an estimate in advance?
A. No. Estimates are provided after we inspect the actual item to assess its condition.

Q. What are the shipping fees if the item cannot be repaired?
A. Even if the item cannot be repaired, the customer is responsible for round-trip shipping fees (cash on delivery).

Q. What are the payment methods?
A. Cash on delivery (cards accepted).
*Cards not in the customer's name / internationally issued cards are not accepted.

Q. Can I purchase parts only?
A. We do not sell individual parts. Please apply for a repair.