Thank you for your continued patronage of our products.
We have recently discovered that some of our "PROLIGHTER Series" backpacks may have insufficient sewing strength at the connection point between the shoulder harness and the webbing strap extending from the waist, potentially leading to separation.
We sincerely apologize for any inconvenience this may cause to customers who have purchased the affected products.
If you own one of the affected products, after verification, we will offer you a refund, exchange, or reinforcement of your current product. For information on how to identify affected products and make inquiries, please refer to here.
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